Visitor FAQs
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All patrons must go through Coronado security, which consists of a metal detector scan and a bag search. Please note that non-clear bags larger than 8.5” x 11” are not prohibited. More information on prohibited items can be found at the link below or on our Plan Your Visit page.
Venue policies are not set by the RSO. As a resident company of the Coronado, we adhere to the set policies and strive to create a safe and welcoming environment. Questions and concerns regarding venue policy should be addressed to the Coronado/Legends Global.
Click here to view additional information about their policies, ADA guidelines, and FAQs.
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Purses/Bags no bigger than 8.5" x 11" x 6".
Wallets/clutches.
Clear bags up to 12” x 6” x 12”.Please visit the Coronado’s FAQ page for further details on prohibited items.
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Rockford Symphony Orchestra concerts are best enjoyed by children 6 and older. Youth (18 and younger) are free for all Masterworks concerts and $15 for all Pops concerts.
If you plan to bring a young child, we recommend that you choose seats near an isle and/or exit. If you need assistance finding the right seat for your family, please call us at 815.965.0049 or visit our box office at 711 N. Main Street.
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RSO concerts typically begin promptly at the advertised start time. We recommend arriving at least 15 minutes before concert time so you have time to park, get through the security check, and find your seats.
If you arrive after the concert begins, you will be asked to wait in the lobby until there is a break in the performance so as to not disrupt other concertgoers when you enter.
Venue FAQs
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There is no dress code! Most people dress in “business casual” attire, but you will see everything from jeans and a t-shirt to suits and cocktail dresses.
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Concerts usually last 1.5 -2 hours with a 15-20 minute intermission. Some concerts will be given without intermission, which will be listed on your concert card and the Digital Guide.
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Although it’s customary to wait until the end of the last movement to applaud, at the RSO, you should clap when you want to show appreciation for the performance! Don’t worry about the stuffy “rules” for when you should and shouldn’t clap at a concert. If you like what you hear, let the performers know!
It’s also okay to wait for cues from those around you or when the you see the conductor lower their hands.
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We ask that you wait till an applause or intermission to leave your seat.
When reentering the concert hall, you may be asked to wait for a break in the performance.
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Concert cards will be available before each concert. For more information on the pieces, performers, and the RSO, check out the Digital Concert Guide.
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You can check out our Orchestra 101 page!
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We encourage patrons to use their devices to access our Digital Concert Guide and take pictures without a flash. However, please silence your phone when you enter the hall and lower your screen brightness.
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Photos taken without flash are permitted. Video recording is not permitted.
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Nope! Many frequent concertgoers enjoy learning more about the music at the concert and find it provides them a deeper appreciation, but the music is meant to be enjoyed all on its own. No studying required!
Concert FAQs
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Tickets are available to be sent via text, will call, or mail. Mailed ticket orders are generally delivered within 7-10 business days. Tickets purchased within 10 days of a performance will only be available via text or will call.
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If you’re unable to attend a scheduled concert, tickets can be given to friends or family to use in your place.
If you notify the RSO at least one business day before the concert date you may have the following options:Exchange the ticket for another concert within the same season for a $5 fee. (Fee waived for Subscribers)
Convert the ticket to a tax-deductible donation.
Subscribers are able to “bank” the ticket value into Stored Credit.
Only in rare, case-by-case circumstances may a refund be issued.
Exchanges are subject to availability. Exchanging concerts/seats may cause a difference in price. Tickets purchased through third-party vendors cannot be exchanged by the RSO or Coronado Box Offices.
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We can re-print your ticket if you lose it! Either call the RSO Box Office at 815.965.0049 before the concert or come to the Coronado Box Office on the day of the performance. Please make sure you know the name that the ticket was purchased under.
Once your ticket is reprinted, the lost ticket will become invalid. Tickets purchased through third party vendors cannot be reprinted at RSO or Coronado Box Offices.
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The RSO will endeavor to perform all scheduled concerts, even under the most difficult circumstances. In general, performances will be canceled or rescheduled only if the audience's or performers' safety is at risk. Ticket buyers will be refunded for a canceled concert or if the concert is rescheduled and the ticket buyer cannot attend the new date.
Every avenue that is available to the RSO will be used to inform audience members of a concert cancellation or rescheduling. That may include but is not limited to email, phone calls, text messages, and posting on social media and on the RSO website. Please watch these avenues for notification of concert changes.
See our full Box Office Policies here.
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Tickets purchased in person at one of our box offices are waived of any fees.
Tickets purchased via phone are subject to per ticket phone fees. Fees for add-on single tickets are waived for subscribers.
Tickets purchased via Ticketmaster are subject to an approximate 28% fee.
Ticketing FAQs
Didn’t find what you were looking for? Please call us at 815.965.0049 or
email any questions to info@rockfordsymphony.com
Plan Your Visit
